We still have problems emailing @yahoo.com email addresses, if you havent heard from us please contact us with an alternate email until we get it figured out
Q: Playing around with the settings in the app, and I'm wondering what the difference is between Right = Positive, Left = Negative vs. Right = Positive, Left = None. Can you explain?
This lets you change the polarity on the fixed electrodes or turn them off if using the external electrodes.
We have just discovered a massive set of undelivered email bouncebacks from emails sent to @yahoo.com adddresses and some others that are powered by yahoo.
Seems yahoo doesnt like emails from our @foc.us addresses so we are following the process to try and get whitelisted.
Apologies for the inconvenience caused.
Q: Hi, I recently purchased a focus device (one of the refurbished ones you were selling at a great discount). I have been using it with my Nexus 5 Android phone. What I have found is that at the end of the program, it finishes with a sharp spike. Is this expected behaviour? Can you also advise if there will be any update to the Android software as it is my understanding it is lacking some features from the iphone software. Thanks, raph
It should not finish with a spike, no. Are you taking the headset off before the program has completed?
We are working on the android update but it is taking way longer than it should. Sorry for the delay.
Q: I placed an order Order Date: 2013-Nov-20 20:45:57 UTCand have had no updates or notifications? Yet I see you guys shipping them out everywhere apparently.
I am very sorry. If you have still not receievd anything (and i really hope this has been resolved by support) please email firstname.lastname@example.org and I will send you a headset and a refund. Thanks, Michael
Q: Hi, I was just wondering if there were any negative effects for anyone under 18 or is that just a reccomendation due to the recklessness of some youths
Yes, there are potentially negative effects on young brains. foc.us should not be used by under 18s.
Q: when will the extra's pack be available in u.k ,website says not available as of 9.7.2014 already have the headset but want the extras pack also.
We have a dispute with a supplier in China that we are trying to resolve. It looks more likely that we will be selling the individual components rather than as a single pack in the future.
Give it to a friend :)
Our mistake, our cost.
We have discovered that all recon orders processed since 1st July were missing their extras packs. We are sending out extras packs to everyone affected as quickly as possible and sincerely apologize for the inconvenience caused.