Q: I came from Hong Kong and I want to purchase a focus device. But when I try to checkout the shipping cart, I cannot find Hong Kong in the shipping location. Is there any other way I can ship a focus device to Hong Kong? Thanks in advance!
this is a mistake that has now been fixed. Thanks for letting us know!
Q: Hi. I'm from japan. I would like to purchase a foc us, so can you ship that to japan?If you'll be able to do that, I'll place an order for that. Best regards.
Yes, we have shipped hundreds to Japan this week!
Address to contact is : email@example.com
For any support problems you can email me : firstname.lastname@example.org
Q: What's the deal with the refund process? I have been trying to get a refund now for over a week and no one is returning my request.
Please email email@example.com if you don’t get a response or are unhappy with support.
We are still working to improve our support process and it is the #1 priority in the company right now.
Hopefully you read about our app writing competition from the foc.us newsletter, but if not here is a recap:
Our iPhone app has a lowly 1 star in the app store and we can’t fix it fast enough. So we are offering $10k in prizes to get you a better app!
All app entries that implement the minimum functionality (beyond the code provided) win a free headset with free shipping.
- $5k best foc.us iOS app
- $2k best android app
- $1k runner up iOS app
- $1k best OS X app
- $1k best Windows app
You can find sample iOS code here, Android code here, and OS X code here.
Full details, rules and the small print are here.Kev is running the competition - (firstname.lastname@example.org) so if you need any help ping him an email, but here is some extra info:Q. Who picks the winner?A. For the grand prize we will publish the best and have a poll. For the others we will ask a semi-independent panel of people connected to foc.us to decide.Q. When will the competition end?A. You have until March 12th to enter.Q. When will a winner be announced?A. Within two weeks of the competition closing.Q. Will you still be providing an official app?A. Yes, we will releasing an updated foc.us app within 2 weeks on both iOS and Android.Q. Does my app have to be free to enter?A. No, paid apps can be entered.Q. What about Windows 8 apps?A. We don’t have devices to test, but if two people submit Windows 8 apps we will create a category and prize for it.Q. Who owns submitted apps?A. Open source baby.Q. Why did you not think of this sooner?A. Yeah, I know. Suggestions always welcome to email@example.comThere are bound to be loads of questions so either email Kev or use the ask a question link and we’ll try and answer them all as fast as we can.ThanksMichael
Due to a staff shortage in Redwood City weekend orders have not shipped. Marty flew from London yesterday to cover and orders will be tendered to fedex Wednesday morning.
Apologies for the inconvenience caused.
UK, Europe and Rest of World orders are unaffected.
Q: Hey, I was planning on ordering a focus headset but since I live in Sweden(Europe) and you are currently out of stock, should I still order one? And when would be the estimated shipping time? Thanks!
European orders are now possible and ship next day from London, UK.